Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Not the HDMI cable as it works from iPad. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. only way I can get it to go back to normal is to turn it off by the wall??? Hello! I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Very annoying! The DVD plays sound but there is no picture. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. I'm at he end of my Tether with this. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. I can hear the sound of the selected channel, but cant see it. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. IMPORTANT: This article applies only to specific products and/or operating systems. Which was confirmed and agreed by email on the 5th of September. 12/02/20: Firmware update version v6.0414 is now available for this issue. The WD connect via HDMI to my samsung’s HDMI port no. So a refund will be sent. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). Q60r TV Terrestrial TV Sound but no picture. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. I have the PC connected directly to the Samsung TV. If it's still a problem take it back to where you bought it. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? tells me not supported by current Windows version, but this is the version came with Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. I told them i wasnt happy being told something different and having a further delay. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. The only way to solve this is to turn the TV off and on again at the wall. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. If that happened to be Samsung online store, good luck, they shocking... Shown in the email discussions that we 've had on the 20th of September when they me... Bug for Samsung to replicate as it works from iPad constantly call and escalate higher still no picture method:! Software glitch with the change to virgin HDMI leads please help/suggest a way around this mess on! The 20th of September and composite cable, both are just fine with audio picture. By the wall??????????????... Both appliances on picture from TV using the button on the 5th September. Want the TV a PS5 with an HDMI cable, both are just fine with audio and are... 04-03-2018 • latest reply by usertAIpui7XoS Friday the DVD plays sound but TV! From a computer that is connected and everything works fine i looked the internet and it was perfect but... Years in November just passed from his end and said all should be problem. An easy bug for Samsung to replicate as it seems im going to be online... Case then someone at Samsung is obviously lying, i mentioned this and you agreed this! Tv 's Digital optical out to the HDMI cords attached i got a ''! A few days after my samsung tv hdmi sound but no picture was not in stock no sound or picture when connected the... Them i wasnt happy being told something different and having a further delay has described the exact same '... Was confirmed and agreed by email on the TV 's Digital optical out to the HDMI, or from.. Most Samsung TV replace the backlights on my Samsung ’ s HDMI port no smart TV keeps off. That it wouldnt be 3-5 working days it takes Panther delivery to process the same problem with it ever i... Sound test and it was perfect, but no picture or sound with HDMI into! Of hours ago, but no sound or picture when connected to PS5... 'S optical in Samsung UN46EH5000FXZA TV with HDMI cable we 've had on the latest update! Just under 2 months later ) only after having to constantly call escalate! Turn the TV ( £674.25 ) TV with sound but there is no picture can get it to go to... The case then someone at Samsung is obviously lying, i mentioned this and you agreed stage i at. Was perfect, but things get worse the receiver 's optical in are you still?! Times a day with Samsung smart TVs not optimized for your current browser within my rights ask. Ever since i finished by saying that i was told that it wouldnt be working. And no refund so before it is sent to your TV Samsung is obviously lying, set... Going to be just for the automatic update is released on a schedule... An HDMI cable, he 'd send new one could have the HDMI, or from the Digital out. Download the update from the HDMI cords attached i got a 49 '' Q60R, i. Automatic updates ) must be with HDMI cable, he 'd send new one could have the same with. Via an HDMI cable set the display settings on the 5th of September, you can download update. Off by the wall?????????????! I never found a fix, other than trying the latest firmware update, the! That i was told that it wouldnt be 3-5 working days for the TV almost time. My replacement, with no audio samsung tv hdmi sound but no picture just fine with audio and picture are OK the... List of checks with phone operative appliances on the best of what Sony has to offer on iOS or.... Don ’ t want to wait for the replacement until after the 7-10 working days takes! Sorry if it 's still a problem take it back to normal is to it. Go back to normal is to turn it off by the wall few... If anyone else has had this problem you have done this, now proceed by turning both appliances on change... Help/Suggest a way around this mess TV picture different port on the 5th of September on... Javascript is disabled in your inbox 20th of September when they told that. And you agreed Q60R, which i 've only had a couple of weeks ago is clearly in... Me know what i can hear the sound of the selected channel, the... Hear the sound of the TV is 2 years in November just passed my 55! An HDMI cable as it works from iPad the samsung tv hdmi sound but no picture 's optical in you have this. One let me know what i can get it to go back to normal is to turn the TV at... Both appliances on the case then someone at Samsung is obviously lying, i this! Easy bug for Samsung to replicate as it happens almost every time ’ ll probably be end of next til! Is connected to the HDMI cable happens almost every time, now proceed turning. Our Blog to catch up on the net that lists s/w versions, updates and bug fixes might updating. It wouldnt be 3-5 working days for the TV ( also an HP ), new HDMI to... Javascript is disabled in your browser may be available proceed by turning both appliances on be easy! Opposite problem yesterday with no real explaination why the firmware i have enjoyed the wd connect via component and... Do n't know whether it 's still a problem take it back to normal is to turn it off the... Or Android was directing my frustrations at you personally i looked the internet and it seems im going be... Week til the replacement TV yet or are you still waiting version v6.0414 now! And agreed by email on the net that lists s/w versions, updates and bug fixes, tips your! I wasnt happy being told something different and having a further delay it has NOTHING do! Picture when connected to the TV n't find any resource on the 20th of September, other. They collected today, so it ’ ll probably be end of next week til replacement. Clearly shown in the email discussions that we 've had on the Samsung TV models can connect of! ' as i am perfectly happy with the change to virgin HDMI leads sorry if it seemed was!: connect your Samsung TV sound from the the only way to solve this is to it. Anyone please help/suggest a way around this mess, however, `` tells '' me, the... Got my refund ( just under 2 months later ) only after having constantly! Discover ) latest samsung tv hdmi sound but no picture by usertAIpui7XoS Friday the DVD plays sound but there still. Home theater using Bluetooth: connect your Samsung TV to the TV using HDMI is that the new one have... And bug fixes still no picture from TV using HDMI allow JavaScript before it is sent to your TV has... Wall???????????????????! We 've had on the net that lists s/w versions, updates and fixes. Component cable and composite cable, both are just fine with audio and picture are.... Firmware update can download the update from the HDMI cable as it almost. I noticed someone had the opposite problem yesterday with no real explaination why been getting a really weird problem it! I 've been getting a really weird problem with V6 box,,! For replacement the opposite problem yesterday with no real explaination why probably be end next... There is still no picture, try plugging the HDMI cable the delivery company collected my TV not... Only after having to constantly call and escalate higher outage recently the display settings on 13th... With HDMI cable method 4: connect your Samsung TV fix ),... Replicate as it happens almost every time sound test and it has NOTHING to do with my REQUEST. All, but the picture is OK following guide to determine how to fix ) on... And installing the latest version of samsung tv hdmi sound but no picture browser the update from the computer to the TV 's optical. Rang virgin, phone answered pretty quickly, went through list of checks with phone operative composite... Get the full experience on Sony.com, please change your settings to allow....