Yikes. Really annoying. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. Anyone else have this issue?? It will beep once and seven seconds and beep again at 20 seconds. Still an issue. I had it working briefly yesterday but disconnected again today. Something about iOS 13.x changing the device names. Thank you! Wait, you let your Home Hub ATV sleep and it works fine? There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. Received a Kwikset Premis for Christmas. Submitted my own ticket to kwikset about that issue too. Kwikset Premis Touchscreen Smart Lock Lifestyle Use Siri voice commands to unlock your door. This means HomeKit compatible Kwikset smart locks, like Premis, are ready and waiting to listen to the commands you issue to Siri through Apple HomePod. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. See how SecureScreen™ keeps you safe. I am experiencing the same issue. Update to the app coming December 30th, per company website. Log InSign Up. Use Siri voice commands to unlock your door. Full access data is recorded within the app. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." $179.95. - Hold down the "A" button. The lock still appears in HomeKit but I can’t change access codes or anything now. With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … to unlock Premis. So the Kwikset Premis App is working consistently for me *now*. The lock can also be set to auto-lock after a certain period of time after the last lock operation. Doubt it will ever be able to be fixed without removing it first. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. You can control the TV using your voice, Apple TV app… IFTTT will not work, Kevo only provides this actions there are no that. This includes locking/unlocking made manually with the key or thumb turn along with code entries. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. I have no logical explanation for why everything works perfectly now. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . Cookies help us deliver our Services. 2. ‎Download apps by Kwikset Corporation. Think it’s a renaming issue and iOS 13.x. Everything was working just fine on iOS12. By using our Services or clicking I agree, you agree to our use of cookies. Release after the second beep. The Kwikset Premis app has been on version 1.1.1 since February 2017. order to lock Premis. Started on iOS 13 and persists with 13.1. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. I have found the fix. Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. Of course, Kwikset provides its own app, too, for more complex capabilities like user code configuration and monitoring. I have the same issue as well since IOS 13, I keep losing my 4 locks. - Open the Kwikset Premis app on your iPhone and setup as a new lock. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. Please also make sure to update your device to the latest version of iOS 13. By using our Services or clicking I agree, you agree to our use of cookies. Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. Unlock door. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. Kwikset suggests for best results, the Apple TV should be within 40 feet of the lock for remote connectivity. Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. I thought it had to be always on. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Click the app's icon again. Check the lock status of their door at any time using the Premis App. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? I would not expect any fixes. Sounds like bluetooth to me. - Go into Apple Home on your phone and delete the lock. Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. Yes I have allowed the app to use Bluetooth but it still cannot find them. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. order to lock Premis. The ATV 4th was the answer and has solved all connectivity issues! The Kwikset Premis app has been on version 1.1.1 since February 2017. I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! I am having the exact same issue. Share. See how the app works! We will see if they fix this issue. Please do the same, so that they are aware. My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. It's also a disappointment. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. Can’t update codes on my lock. The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. Last update to that app was over 2 years ago. I hope they fix it soon. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. I have this same issue. Pin. I have done everything I can to try and resolve this (resetting the lock completely, new batteries, etc). So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. My wife is technically clueless and I am obviously several thousand miles away. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. I named it the same as before and when adding a code I added a code and user name that was in it before. It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). When I’m in the home, it seems to work 90% of the time to lock and unlock. *Yes I have an Apple TV 4K with sleep set to never. The latest design features a simple aesthetic with squared-off edges compared to the previous version. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. They had a bunch of calls regarding it she said, so hopefully that accounts for something. Satin Nickel, 9GED22000-001-US15 at Amazon.com. Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. See how SecureScreen™ keeps you safe. Read honest and unbiased product reviews from our users. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × - Apple Home will have a new lock defined automatically. You need to remove lock then re-add it back. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. If it is not already on, simply tap the on-off switch to turn it on. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. User account menu. Press question mark to learn the rest of the keyboard shortcuts. Airplay too. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. Thank you, Kwikset Note the Kwikset Premis ONLY works with iOS and HomeKit. Click the app's lock icon in. I told the company about this a few weeks ago. Update released today and I can confirm it’s fixed! It just says no locks found. Premis was designed to work on the Apple HomeKit platform. But that then only lasts a while before you’re back at square one again. And it worked and had all of the previous users and now works as expected. If you need a lock that can work with Apple smart home system, choose Kwikset Premis. FYI you don't need to have the ATV set to never sleep for this to work. Premis is now locked. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. It is simple to install and use, has a decent app and provides most of the features you will probably need. Press J to jump to the feed. It`s very annoying. As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. Received a Kwikset Premis for Christmas. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. I understand about the lack of updates but if it wasn’t broken no need to fix it. Is Premis the smart lock for you? I suggest everyone else do the same! Tweet. When I’m in the home, it seems to work 90% of the time to lock and unlock. As of November 26, the outage was resolved, and the cloud and app are now working properly. However if you change the name in Apple’s Home app, it will update it in the Premis app. Click the app's icon again. Read honest and unbiased product reviews from our users. I haven’t needed to update any settings yet Soni haven’t verified it myself. I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. Unlock door. Cookies help us deliver our Services. Companies with the software act together don't behave like this. We will update you whenever we have any further information. Verify that sharing is turned on for the Kevo app. Hey all, just to update. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 The rep was extremely nice and understanding. As HomeKit changes the name in Apple ’ s home app and added it again defined... Bluetooth, it ALWAYS says not Responding on average, 7 seconds to remove lock then re-add it to feed... 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