In this regard, Paypal does have a buyer protection scheme but it doesn’t always apply and you must take certain steps before you can use it. Then buyer turns around and ask for a refund. Paypal payment has been marked as Completed, so I sent the CD immediately registered with tracking number to the Paypal shipping address and changed the status of order to shipped on Discogs (unfortunatelly not in Paypal). Buyer says not received, opens Item not received case. Gets refunded. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. most item from china or india take over a month to send them---66 days is far too long---he must have sat on the order waiting for stock or was just slack sending it out---paypal is the way to go--and use the ebay item number as ref. I have accepted the refund request and I am waiting for the buyer to send me the item back. Rant. But now I have received a chargeback from PayPal … Gets refunded. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. This has been a nice perk that PayPal merchants have enjoyed for many years. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. The minute I approved the refund, the amount was immediately deducted from my account despite the buyer not having shipped the item back to me. An item wasn’t paid for. Buyer returned a bike completely trashed with scratches and dents everywhere. ... - Refunds will not be given for buyer's postage cost in returning item. Perhaps decide if the cost of the item is worth the hassle. Resolve an item not received request. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I signed that the PACKAGE was received. Since she never returned the item to me, I don't know if it was actually damaged. You could try sending a courteous note and an invoice through PayPal. This will refund not only the amount you received, but also the PayPal fees associated with the transaction. Close. Paypal was not helpful in this case. It was a Doctor Who model built to scale by Character Options. I paid through ebay. And in that case, I see the "eBay Money Back Guarantee" is covering the return postage costs. I was refunded and the item arrived later. Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer … 25 April 2008 at 11:40AM edited 30 November -1 at 1:00AM in Ebay, ... - Refunds will not be given until the item is returned (you wouldn't ask for a refund in a shop without taking the item back with you). If your item is in the package, great. Just be glad the item was found and hope it can be worked out. You did not pay for it. I requested further details like was it still sealed and in mint condition etc. The buyer may not be checking messages. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. I shipped priority mail medium flat rate box. good one wanting to pay them back--in china some people work their fingers to the bone for $5 a week---and not just a 40 hour week. Item delivered. The wrath of a seller scorned can be brutal. I see only their ebay user name. Ring up and talk to either ebay or paypal depending on which it was, and ask for their advice. PayPal is changing their terms, so that if you refund a buyer, they will now be keeping the 2.9% fee they charged on the original amount, in addition to the $0.30 transaction fee that they never refunded. After two days, I saw that the payment is automatically returned to buyer without any dispute: Status: Reversed I have been charged £28 listing fee from ebay. If she would have returned the item to me then I could have gone to the PO to file an insurance claim IF the item was actually damaged as the buyer claimed. You never know you may end up in small claims court. 4 0 ... Amazon automatically went ahead and refunded them. If you just refunded and it was closed, then I'm not sure what you can do. jamadaia UKBF Newcomer Free Member. I sent a set of books that sold for 244.99. refunded for item then not received back!!!! This is something that PayPal has always done even though it does not follow the industry standard. Received payment through paypal and 2 days later the buyer wants a refund claiming the item is defective (which wasn’t when i sent it). If you had gotten the item back you would have been ok. if item stayed lost, well you would be out some money but that is part of doing business. Buyer Protection The buyer protection program offered by PayPal helps protect buyers from fraud in the form of misrepresentation or not delivering an item. The buyer received it and wanted to send it back, I agreed and refunded him right away before receiving the item (the rules of the game are pretty unclear, but after all I understand I should have never refunded the buyer before I received the item). The net amount returned to the buyer is $97.10. 4 1 14. I want to pay for the item but there are 2 issues. Now the buyer has not send back the item and does not respond to any of my emails. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. I have filed formal complaint, all can be documented and eBay has done nothing. I lost about $50 on the deal. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Cash is safer for both of you. Paypal delined to pay the buyer protection for an item I did not receive. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Since you refunded previously for non-delivery (at the time) the matter was considered settled at that time. The issue is unable to be resolved with the seller. 1) I do not have the seller's emails address. Here’s what you need to know: 1. Good luck … Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if: You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, except for in-person PayPal QR code goods and services transactions, or PayPal item not received questions. I have had 2 items stolen from me this way. The item was not received. It was only £4. I've received a refund before and then the goods have turned up. After this, eBay will step in. Rant. You received the item. Unsigned: Tweet You can see in the refund transaction that PayPal returned the $2.90 payment fee back to the seller. It is not yours.You should send it back. Ebay gave the buyer a refund. I had multiple items in my cart and paid with paypal via ebay. Ebay have not seen the item so do not have a clue whether it is "excellent" or not. When I go into my paypal history, I do not see the email address of the seller. The item received does not match the listing description. Suddenly, PayPal refunds have become onerous...Hopefully, the new … She refused to do so, she kept the item, and paypal refunded her money. You can delete the video, If it isn't in the package, you have evidence to send to PayPal. I offered to pay and the buyer said due to my honesty to just keep the item. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. Some Amazon buyers are really impatient. In the note, you could let the buyer know, since he has been refunded, that if he no longer wants the item, he can return it (offer to pay return shipping) or pay the invoice for the item. Obviously if it was a lot of money that's different. I recently sold a bike to a guy for 1000$ and he claimed that I advertised the wrong bike and that it was a different model. I auctioned an item worth £725 on ebay. I have no idea how the seller obtained the fake tracking number. I did not sign that the ITEM as received. (which they did by instructing paypal to refund YOUR money). Amazon refunded buyer but item was not returned. However if the buyer paid you with a card or transfer from a bank account then the refund will be returned to the source of payment he used. eBay obviously do not protect its sellers and will not be selling again ever on eBay. Buyer says not received, opens Item not received case. The tracking number did not show my address, did not fit the weight of my package, was delivered across the country on the next day after my item was shipped. Posted by 4 months ago. _ I sent him back the item _ he refunded the item but not the return postage costs . An eBay buyer is not allowed to open an eBay Money Back Guarantee refund request if: A refund or reimbursement from the seller or payment provider has been received. 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